In any large organization, there is a dynamic tension between the people who focus on procedure and process, and those who concentrate on results. In times of plenty, the former group has the upper hand. It is when there is a crisis that results matter. Were it not for World War II, men such as Montgomery, Patton and Eisenhower would probably not have risen as far as they did.
This is not a new problem, as is illustrated by the following letter, supposedly from the Duke of Wellington to Whitehall (although no-one seems to have an actual source), during the Peninsular War in 1812:
Whilst marching from Portugal to a position which commands the approach to Madrid and the French forces, my officers have been diligently complying with your requests which have been sent by H.M. ship from London to Lisbon and thence by dispatch to our headquarters.
We have enumerated our saddles, bridles, tents and tent poles, and all manner of sundry items for which His Majesty’s Government holds me accountable. I have dispatched reports on the character, wit, and spleen of every officer. Each item and every farthing has been accounted for, with two regrettable exceptions for which I beg your indulgence.
Unfortunately the sum of one shilling and ninepence remains unaccounted for in one infantry battalion’s petty cash and there has been a hideous confusion as the the number of jars of raspberry jam issued to one cavalry regiment during a sandstorm in western Spain. This reprehensible carelessness may be related to the pressure of circumstance, since we are war with France, a fact which may come as a bit of a surprise to you gentlemen in Whitehall.
This brings me to my present purpose, which is to request elucidation of my instructions from His Majesty’s Government so that I may better understand why I am dragging an army over these barren plains. I construe that perforce it must be one of two alternative duties, as given below. I shall pursue either one with the best of my ability, but I cannot do both:
1. To train an army of uniformed British clerks in Spain for the benefit of the accountants and copy-boys in London or perchance.
2. To see to it that the forces of Napoleon are driven out of Spain.
Your most obedient servant,