I’m often plagued by what the media term as ‘cold callers’ though my own description veers towards nuisance calls and bloody timewasters. It varies from various energy providers (yes British bloody Gas I’m looking right at you) to constant text enquiries via my mobile for PPI compensation, something despite their claims I know I’m not entitled too as the last time I had PPI on a loan I actually had cause to use it.
Still this guy used the system against itself…
A cold-call firm has been forced to pay compensation to a businessman after he took it to court for wasting his time.
The stunning victory could open the floodgates to further claims from the millions of homeowners plagued by similar unwanted and infuriating calls.
Richard Herman vowed to hit back after he was targeted by firms promising compensation for mis-sold Payment Protection Insurance (PPI).
The 53-year-old turned the tables by invoicing one of the firms for £10 for every minute he wasted answering their telephone calls.
He also recorded the calls, meaning that when the unscrupulous company denied ever having rung him, he was armed with incontrovertible proof to the contrary.
He offered to send the firm the recordings but they ignored him, so he took his case to the small claims court.
In a victory for the little man, marketing company AAC, which sells referrals to claims management companies, agreed to pay the full £195 for 19-and-a-half minutes of calls, plus a £25 court fee.
As to whether this is a victory for the ‘little man’ as the Mail puts it I have my doubts, unless of course it causes the cold calling firms to change their tactics, which indeed it might though probably towards something more insidious.
Still it is rather amusing to see a company which was annoying someone find itself caught up in the system and hopefully other will take note. However as the companies themselves claim that they only contact those who have opted into such calls I suspect unless a lot of people take umbrage over this harassment it will continue.
What I would be interested in is how these companies believe that the general public they have contacted have somehow opted in to being cold called at what are some very odd hours. I’ve had calls on my home phone at past 9pm at night and woken up to find texts that appear to have arrived overnight.and God alone knows how they got my mobile number as I’ve never put it online, so my suspicions lie with my service provider or possibly my local garage.
Still if you have the time and patience to go down this route it could be a solution for you as I expect word will get around amongst these companies that you’re a poor target.
Does make me wonder if I can claim for the time I spend sorting through spam on my blog to allow the very, very occasional comment that gets caught up in the system though…