Disabled people are being forced to shop online because of poor access in and around UK town centres and difficulties using basic but essential facilities such as changing rooms or toilets, a report has claimed.
This report being compiled by..?
The report, Short-changed, compiled by the muscular dystrophy campaign group Trailblazers, was based on the experiences of a 100-strong group of disabled 16-30-year-olds.
The group has compiled a list of top tips for high street businesses on how they could provide better practical support to disabled customers.
Maybe they don’t want to? Maybe they feel they are providing the minimum they are required to do by law, and that should be sufficient?
Simple adjustments such as making sure retail and restaurant staff know how to locate and safely set up access ramps, or offer to carry items to the checkout and insert and remove cards from card readers, could encourage more young disabled people to make use of their local high street, it said.
Said as if none of those things had any kind of cost (in money or training time) to the business, of course.
Tanvi Vyas, project manager of Trailblazers, said: “Although disabled people contribute up to £80bn to the UK economy per year, many businesses are still undervaluing and alienating this market.”
But we’re in a recession, so why wouldn’t they be chasing this business if it’s so lucrative? Maybe because it’s not worth the investment they’d have to make…