Craig Roberts, 36, from Chadderton, Manchester, walked into his town’s Post Office and an employee shouted from behind the counter that he would have to leave his guide dog Bruce outside if he wanted to be served.
Even when Mr Roberts explained his two-year-old Golden Labrador Retriever Cross was a guide dog, the employee allegedly still insisted he should be left outside.
Luckily for Mr Roberts, the other shoppers weren’t about to take this lying down:
He added: ‘Luckily a couple of customers heard him and said he wasn’t allowed to do it because I had a guide dog and that he would have to let me in. He was told a few times and wasn’t happy about it.‘
I’ll just bet! But who’d want to face the wrath of the local OAP in all his or her righteous fury?
And for once, a complaint in the newspaper wasn’t enough. As I’ve often said about similar cases, this needs to start hurting the perpetrators in the pocket.
So angered was Mr Roberts by the incident that he went straight to a nearby library and lodged an official complaint with the Post Office.
He also contacted Manchester Guide Dogs Association, which has been in contact with the Post Office.
And the response?
Chadderton postmaster Mr Parekh said: ‘I have spoken to Craig and arranged for him to come back into the shop. Any misunderstanding between Craig and my staff will be rectified.’
‘Craig’..? A bit over-familiar, isn’t it? Shouldn’t that be ‘Mr Roberts’ to you?